Refund policy

FOOD ORDER ERRORS

If you receive food that is different from your receipt, call us as soon as you notice there was an error in your order. You may come to pick up the correct food item. Please bring the wrong item in its original container(s).*

MISSING ITEMS

In the rare occasion that you do not receive an item that you are charged for, we will correct the mistake. You may either cancel the missing item and be issued a refund or you may come pick up the missing item.

FOOD DISSATISFACTION

We cook our food fresh to order and take great care and pride in all of the dishes we make. Please contact us immediately if you receive unsatisfactory food caused by food quality or food preparation. We will prepare you a new food order or refund the amount only after we receive the food in the original container(s).* We understand that some things aren’t for everyone and welcome feedback from our customers. Refunds are not provided for food that a guest simply does not like. Refunds are not provided for items in which a guest requests a modification or other special request. The guest has chosen to have the item prepared differently than the original recipe so any dissatisfaction of the item cannot be controlled by the chef.

CHANGED MIND

We cannot cancel or refund if you change your mind or mistakenly order an item after the order is prepared. Please confirm your orders while placing them.

Please note: we strive to prepare and package our items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

*If 20% or more of the food has been consumed or removed, we cannot issue any refund. If the food has been discarded, repackaged, or tampered with, then we cannot verify its origin. Therefore, we cannot issue a refund. For food safety sake, we do not re-serve food that was brought back. We ask you to bring back the food so we can investigate the complaint/ issue to prevent it from occurring again.